Warranty
Confidence for the road ahead.
We want support to feel straightforward. This page explains how product warranty requests are reviewed, what information helps us diagnose an issue, and what is normally outside warranty coverage.
Order-based support · Practical guidance
We use it to confirm the purchase and identify the exact model and components.
Clear visuals help our support team understand the symptom and recommend the next step.
Unauthorized changes may affect coverage. Contact us before replacing or opening components.
What the warranty is designed to cover
Products sold by NAILED BIKES may include a limited manufacturer or supplier warranty against confirmed defects in materials or workmanship during normal, intended use. Coverage length and eligible components vary by model. The product listing, supplied manual, warranty card, or written confirmation from our support team provides the controlling model-specific terms.
Potentially covered
- A component confirmed to have a manufacturing defect.
- An electrical or structural issue that occurs during normal intended use.
- A covered replacement part approved through the claims process.
How support may resolve it
After diagnosis, the appropriate remedy may include troubleshooting guidance, an approved replacement component, repair direction, or another solution available under the applicable product warranty. Approval is required before work or replacement.
Situations normally outside coverage
Use and maintenance
- Normal wear, routine maintenance, cosmetic marks, or gradual battery capacity loss.
- Improper assembly, storage, charging, maintenance, or failure to follow the supplied instructions.
- Commercial, rental, racing, stunt, abusive, or unintended use.
Damage and modification
- Collision, fall, impact, overload, fire, extreme conditions, water ingress, pressure washing, or other external causes.
- Unauthorized modification, tuning, opening, rewiring, repair, or incompatible accessories.
- Damage occurring after use of a customer-arranged freight forwarder or transport service.
Four steps to request support
Email support
Contact us before arranging a repair or return. Include “Warranty Request” in the subject line.
Identify the order
Send the order number, purchaser email, shipping address, model, and a short description of the issue.
Show the issue
Attach clear, well-lit photos or a short video. Include any display message or error code you see.
Follow the diagnosis
Our team will review the information and provide troubleshooting, documentation, or approved next steps.
Need help with a possible defect?
Send your order number and clear photos or video. We will review the issue and explain the next step available under the applicable product warranty.